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Frequently Asked Questions

How does it work with no power?

Gravity. Fill the top reservoir, hang it, and the weight of the water pushes it down through the filter and out the hose. There is nothing to plug in, pump, or charge.

What does it take out?

The hollow-fiber core blocks bacteria, protozoa like giardia and cryptosporidium, sediment, and microplastics. The carbon stage takes out chlorine taste and most odors.

What does it not take out?

Viruses and dissolved chemicals such as lead. No hollow-fiber filter does, whatever the box says. For floodwater or anything near sewage, add a PureTab. We would rather tell you now than have you find out later.

How much water can one filter handle?

Up to 1,400 gallons across its life, depending on how dirty the source is. Backflush it with the included syringe when the flow slows and it keeps going.

Can it freeze?

A dry, unused filter can be stored anywhere. Once it has been wet, keep it above freezing. Ice inside the fibers will crack them.

What about shipping, returns, and warranty?

Free US shipping, 1 to 3 day processing. 90-day money-back guarantee, even if you have used it. Lifetime warranty against defects in the bag, hose, and housing.

How do I contact you?

Email support@outlastprep.com or use the contact page. We reply within one business day.